Terms and conditions
General conditions for the return of products sold by CodyAline'shine Limited:
The products you return must be in the same condition in which you received them. Make sure the product is not damaged.
Returns must be made with the original labels intact, the original warranty certificate (if issued by the manufacturer/distributor) and all documents with which the product was delivered.
The product must be accompanied by the accessories/boxes with which it was delivered.
If you have bought several products of the same kind and want to return them all, make sure that only one has been unsealed. Returns of other products are only accepted if they are sealed.
We do not accept products that have had unauthorised work done on them, products that show signs of wear or excessive use, scratches, chipping, dents, mechanical/electrical shocks, products with missing accessories.
Returns are not accepted if you have uninstalled operating systems or other software that existed upon delivery, if products have OEM licenses activated, or if you have uninstalled operating systems or other software that existed upon delivery.
If the return package contains products different from those on the completed form, after the courier has checked the package, the return will be refused.
1. Cancellation of purchase
Products purchased online (remotely)
The consumer has the right to notify the trader in writing that he/she withdraws from the purchase, without penalty and without giving any reason, within 14 days of receiving the product or concluding the contract.
The return of the products will be at the customer's expense within 14 days of withdrawal from the contract.
Reimbursement of the value of the returned products shall be made as soon as possible after receipt of the products, provided that the customer provides the information required for payment.
The consumer has the following responsibilities:
For diminishing the value of the products resulting from their handling other than what is necessary to determine the nature, characteristics and functioning of the products.
The returned product must be in the same condition in which it was delivered (with all accessories, with intact labels and documents that accompanied it and preferably in the original packaging). Products with physical alterations, dents, nicks, scratches, dents, dents, signs of excessive use and/or unauthorised intervention, etc. will not be accepted for return.
According to the legislation in force, the cancellation of purchase is only applicable to individual customers.
3. Products under warranty with replacement service report
Products for which the authorised service unit has issued a replacement acceptance will be replaced with an identical product or, if this is not possible, a refund will be made.
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